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Technical Support

When using engineering software to solve demanding problems, it is inevitable that you may need some help. Our dedicated Technical Support Manager and technical team endeavour to respond quickly and efficiently before your workflow is significantly affected. All software support is provided in accordance with our ISO 9001 Quality Assurance System.

When requesting product support, please assist our staff by indicating the software product you are using.

Provide as many details as possible when describing the problems you are encountering to enable us to diagnose them quickly. In many instances, it is also helpful for you to send the input file used for the analysis.

How To Contact Our Support Team

Simply contact us by completing the form opposite or using the details below.

+44 (0) 333 996 9930

support@WildeAnalysis.co.uk

If you would like to send Wilde Analysis any relevant large data files, please use WeTransfer:

Send with WeTransfer

Not on a Software Support or Maintenance Contract with Us?

No problem. We can provide you with technical support even if you have purchased your software from another provider. Please contact us to discuss what type of technical support contract would best suit your needs, ranging from an annual agreement to an hourly rate.

We can also help you with technical support if we are not a channel partner for the specific software you use. From our extensive experience, our consulting team can provide advice, results checking, mentoring and training services, and design a specific support package around your needs.

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