When using engineering software to solve demanding problems, it is inevitable that you may need some help. Our dedicated Technical Support Manager & technical team endeavour to respond quickly & efficiently before your workflow is significantly affected. All support is provided in accordance with our ISO 9001 Quality Assurance System.
When requesting product support, please assist our staff by indicating the software product you are using. Please provide as many details as possible when describing the problems you are encountering to enable us to diagnose them quickly. In many instances, it is also helpful for you to send the input file used for the analysis.
Please contact us to discuss what type of technical support contract would best suit your needs, ranging from an annual agreement to an hourly rate. Our support services may also be available if you have purchased your software from another provider.
Typical information required includes:
- The platform on which the software is being run
- The version of software being used
- Any error message(s) you may be receiving
Support is typically delivered via telephone (+44 (0) 161 474 6878) or email at support@WildeAnalysis.co.uk
If you would like to send Wilde Analysis any relevant files, please use WeTransfer:
Software Specific Support
If you are having a problem upgrading or downloading your software, please fill in the form opposite with your problem and which software it relates to.